Greetings, valued time-traveller and history enthusiast.

At Historic Clothing Store, we are committed to ensuring your journey through fashion history is as perfect as the garments we curate. We understand that sometimes an item may not be the right fit for your historical portrayal, or perhaps it didn’t quite capture the era you were envisioning. That’s why we’ve crafted a Returns & Exchanges policy that honours our commitment to your satisfaction while preserving the integrity of our historical treasures.

Our Policy

We gladly accept returns and exchanges for most unworn, unaltered, and undamaged items within 15 days of you receiving your order. To be eligible for a return, your item must be in the same condition that you received it, with original tags attached, and in its original packaging.

Please Note: Due to the delicate and highly specific nature of certain items, we cannot accept returns or exchanges on the following products to ensure the highest standards of hygiene and quality for all our customers:
  • Costume Wigs (All styles)
  • Costume Hats (All styles, including fascinators and headpieces)
All sales for these items are final.

The Returns & Exchanges Process

To initiate a return or exchange, please follow these steps from our Melbourne boutique:

  1. Contact Us: Within 15 days of receiving your order, please send us an email at [email protected] using the subject line “Return/Exchange Request” and the template provided below. Our friendly team will respond with a Returns Authorisation Number and instructions within 2 business days.
  2. Pack Your Item: Carefully pack the unworn, unaltered item in its original packaging. Include your original order receipt or a copy of your order confirmation email.
  3. Ship It Back: Mail your return package to the address provided in your authorisation email. We recommend using a tracked shipping service, as you are responsible for the cost and risk of return shipping until the item arrives at our boutique. Our address is:

    Historic Clothing Store Returns
    87 Parkes Road
    Melbourne, VIC 3004
    Australia
  4. Processing: Once we receive and inspect your returned item (typically within 5 business days of arrival), we will process your refund or exchange. We will notify you via email.

Refund Timelines & Methods

We strive to process refunds quickly so you can continue your sartorial adventures.

  • Timeline: Refunds will be processed to your original payment method within 7-10 business days after we have approved your return.
  • Method: Your refund will be issued via the original payment method used for the purchase (e.g., Visa, MasterCard, JCB, or PayPal). Please note that your bank or payment processor may take additional time to post the refund to your account.
  • Shipping Costs: The original cost of standard shipping is non-refundable. For exchanges, we will cover the standard shipping cost to send your new item to you.

Damaged or Incorrect Items

If your historic garment arrives damaged or if we have sent the incorrect item, please contact us immediately at [email protected]. We will gladly arrange a free return and expedite a replacement or full refund, including any shipping costs.

Return Request Email Template

To help you get started, please use the template below to request your return or exchange.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Historic Clothing Store Team, I would like to request a [return / exchange] for an item from my recent order, Order #[Your Order Number], placed on [Date of Order]. The item I wish to return/exchange is: [Product Name, e.g., “1920s Flapper Dress”] The reason for my request is: [Please provide details] I have read and understood the Returns & Exchanges policy on your website. My full name is: [Your Full Name] My order number is: #[Your Order Number] I look forward to hearing from you soon. Best regards, [Your Name] [Your Email Address] [Your Phone Number (optional)]

Thank you for trusting Historic Clothing Store with your journey through the decades. We are here to ensure your experience is nothing short of historical.

Happy Time Travelling!
The Team at Historic Clothing Store